Troubleshooting and IT
Common fixes, reporting an issue with your file, and silent installs for IT.
- Something isn't working? Try these firstQuick fixes that solve most problems in PubKeep, like quitting and reopening, finishing an update, and reopening your file, plus how to reach us.
- How do I report a problem with my file?Send the PubKeep team a problem report or question from inside the app, and choose whether to include your file so we can see the same thing you do.
- PubKeep couldn't save my publicationWhat to try when PubKeep can't save your file, including saving a copy somewhere else, OneDrive and antivirus, read-only files, and a full disk.
- For IT: silent install and Remote DesktopInstall PubKeep on Windows with no prompts, activate every user with your license key, and license a Remote Desktop server.